SHIPPING POLICY

Currently we only ship via Canada Post Standard with no tracking and Canada Post Tracked Package Shipping that includes a tracking number.  As we continue to grow, more and more countries are added to the shipping list so please reach out to us if you don't see your country listed as we may not have gotten around to checking with customs for that country.

 

If you would like something expedited so that you have a tracking number, please choose that option and not the standard cheaper option.  From our experience over the past couple of years if you purchase the tracking number, packages seem to get to customers much faster than non tracked packages.  When it comes to international purchases, as a reminder that your package must pass through customs and mailing time frame all depends on them and how long they take to release your item.  Tracking numbers do not necessarily mean express shipping, it just means that it provides you the comfort and assurance that you will always know where your product is and when you can expect to receive it.  Shipping rates are subject to change due to the Canada Postal rates changing and possibly the weight of your product being shipped out.

If you plan on purchasing many products, feel free to message us before ordering as we are able to adjust the shipping accordingly so you are not paying more than what you should be by putting through an invoice on our end using PayPal, otherwise just click and order.  Orders are completed in the order they come in from all channels.  While we try our best to get orders shipped out within 1-3 business days from the date they are ordered, this isn't always the case.   When you order more than 1-2 pairs, depending on the design, it may take more than 3 business days to complete your order as your items are handmade just for you.

Living outside of Canada or the U.S.A, please be aware that shipping to your country does cost more as standard mail just isn't an option.  We hope that in the future we can offer a different rate of shipping as we are always on the look out to bring that down for you.

RETURN & CANCELLATION OF ORDER POLICY

Our sizing of barefoot sandals is done using standard North American sizing and for hygienic reasons, refunds/returns will not be accepted on any item.  If you require a different size as the size you purchased is too small or too big, we are more than happy to do an adjustment on your current pair with shipping paid by you the customer to send it back to us and then to re-send it back to you.  To avoid extra cost on your part, we do highly recommend you contacting us prior to ordering if you are unsure if the size we have will fit you.  If you are purchasing the items as a gift, please find out prior to ordering what size is needed.

Chain barefoot sandals do fit differently than elastic and are not as forgiving with the bending of the foot as elastic is and we do ask that once you receive them, try them on bend your foot in all directions while standing up and take a couple steps forward before walking out your door with them on.  Adjust them if needed because if they are too tight, breakage may occur.

Lace barefoot sandals are not to come into contact with water of any kind as they may get stained and dirty. 

All product is well packaged when shipped, so please contact us within 2 days of receipt if they arrive damaged.  At that point we will advise how to send the product back for replacement.  The replacement will only be shipped out once the original product has arrived back to us with all broken pieces and the original packaging.

For any item, return shipping will be paid by the customer.  If a refund is necessary, you will only be refunded the amount of the actual product minus the shipping amount.

Barefoot sandals are delicate, so please pay attention to the care instructions that were sent to you with your order as well as here on the website. Refunds/returns are not accepted if you break them, the colours fade or because of overuse. 

If you ordered a custom requested product, these products are non-refundable once you place your order.  If you wish to cancel your order, you must do so within 2 hours after ordering as Barefoot Designs By Crystal hand makes all products and tries to get orders done as they come in so they can be shipped out within 1-3 business days after receiving the order.  Large orders consisting of 3 or more pairs may take 3-5 business days to complete before being shipped out.  Custom order requests may take anywhere between 1-6 weeks to complete as it depends on what you are asking to have done and if supplies need to be ordered for what you want if they are not available on hand.

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