Shipping & Return Policy
Shipping Q & A's
Q. What Countries do you ship to?
A. Currently, we are only shipping within Canada.
Q. I live in another Country and am willing to pay for shipping, will you ship it then?
A. Please keep an eye on our site, as I hope in the near future we will be back to shipping worldwide.
Q. I don't want a tracking number, regular mail is fine with me.
A. This is what we have chosen to go with. It protects you, it protects us, and it protects the shipping company.
Q. My postal worker/delivery driver just left my package at someone else's address, what can you do for me?
A. We are not responsible for any actions a postal/delivery worker may take such as but not limited to; delivering to wrong house when the address was correct, or placing the item in plain view where it may get stolen. We suggest you speak to your local post office about this.
Q. If an investigation is launched with where my order is, how long will it take?
A. 5-10 business days, sometimes longer depending on reasons we are investigating.
Q. Canada Post went on strike, now what?
A. We stay up to date with current events surrounding Canada Post news, therefore if a strike is possible, we will offer alternative shipping options during this time.
Q. What if Canada Post goes on strike after I place an order and now my products won't arrive on time?
A. You will need to wait for your product to arrive or you can place another order as we would have offered alternative shipping options upon ordering and then send the other one back once it has been received.
Q. I would prefer doing local pick-up/drop-off rather than paying for shipping, do you offer that?
A. At this time, we are not offering local pick-up/drop off.
Q. The time has passed since my item was to be delivered and I still don't have it, what should I be doing?
A. Shipping time frames are not guaranteed, so we ask you to wait an additional 5 business days (1 week) before contacting us. This is why we offer tracking numbers on all purchases, as it can give you peace of mind knowing when it will arrive.
Cancelation Policy
Q. Can I cancel my order?
A. Yes.
Q. What is the timeframe to cancel my order?
A. Please cancel within 2 hours after the placement of your order.
Q. Why is the cancelation timeframe policy so short?
A. Many of our items are ready to be shipped out, therefore there is a possibility we may ship your order the same day we receive it.
Q. What happens when the timeframe for order cancelation has passed?
A. You will need to wait for your products to arrive and then continue it as a return.
Return Policy
Q. I no longer want or need the products I ordered, I want to return it?
A. Return the package unopened following our time frame for returns. Please see the time frame below and the refunds Q&A.
Q. What is the time frame for returns?
A. 7 days from date of delivery date.
Q. Are all products eligible to be returned?
A. No. For hygienic reasons, earrings are final sale and are not eligible for returns.
Q. What if I have to pay to ship it back to you?
A. Any shipping charges accrued as a result of having to ship it back to us because you no longer want the item will be paid by you and will not reimbursed.
Q. What are the steps I need to do to send my order back?
A. Within 7 days of delivery date, send us an email with the following: your full name, original invoice number, and reason for return. Please wait for our response before sending it back as we may ask you for more information.
Q. What happens once I return the package unopened?
A. A refund will be provided once we process the return and have the product(s) back.
Q. My product was broken when I received it, what do I do?
A. All products are well packaged when shipped, please contact us within 2 days of date of delivery if it arrives broken for further details.
Q. What will you do for me if it arrives broken?
A. You may be asked to send the item back to us so that we can further investigate the quality of our product.
Q. I moved and my item went to my old address, what do I do?
A. We have no way of stopping the mail once it goes out which is why we ask you double check your address prior to finalizing your purchase.
Refund Policy
Q. I didn't receive my order within the specified mailing time frame, will I get a refund?
A. A tracking number is provided as shipping time frames are not guaranteed.
Q. Will I get a full refund if I return an item?
A. No. Please see below.
Q. I should be able to return any item I choose and expect a refund, why am I not getting that with you?
A. We respect our customers wishes and wants to return items, therefore we ask all our customers to communicate with us on why the items are being returned.
Q. What if I choose not to comply with your policies?
A. Failure to comply with our return policies may subject you to a 40% restocking fee, which means, you will get a 60% refund.
Q. Are shipping fees refundable?
A. Shipping fees are considered non-refundable as that went towards shipping the item to you.
Q. I returned an item 30 days ago and still have not received a refund.
A. If the return was sent back the way we communicated, then we will be process your refund as quickly as possible once it has been received.
Q. I purchased an item as a gift, can it be returned if the receiver doesn't like it or exchanged?
A. Yes, but it can only be exchanged for an item of equal of lesser value of what you originally paid and they will need to pay for the new item to be shipped.