For the foreseeable future with the worldwide pandemic - expect shipping delays. We do not control how fast the postal system works. If you need an item within a short time frame - upgrade your shipping. With that said, many postal systems worldwide have taken their guarantees off the table, meaning even they cannot guarantee you will receive your item faster.
Currently we ship using a variety of shipping companies such as SwiftPost who works with USPS and Canada Post. We also use Purolator Express shipping company for customers who wish to receive items super fast. We ship worldwide BUT there are some countries that we cannot ship our items to due to their customs and what is considered allowable items. Our items are considered jewelry and as we continue to grow, more and more countries are added to the shipping list so please reach out to us if you don't see your country listed or if you just want to make sure we can ship to you before you place your order. Currently we DO NOT ship to these countries due to customs stating any type of jewelry cannot be shipped: Russia, China & India. Please check with your local customs in your area surrounding what is allowed to come into your Country as a purchase prior to ordering. We double check prior to shipping and we will not bend or make false statements on the customs form just to get it shipped.
If you would like a tracking number, please choose that option and not the standard. Tracking numbers provides you the comfort and assurance that you will always know where your product is and when you can expect to receive it. When it comes to international purchases, your package must pass through customs and mailing time frame all depends on them and how long they take to release your item. Shipping rates are subject to change at any time.
In the unfortunate event that you do not receive your order within the specified shipping time frame you chose at checkout, please remember that unless the word "guaranteed" was used for that shipping method, it is not guaranteed and is only an estimate. Orders are completed in the order they come in from all channels and while we try our best to get orders shipped out within 3-5 business days from the date they are ordered, this isn't always possible. When you order more than 1-2 pairs, depending on the design, it may take more than 3 business days to complete your order as your items are handmade just for you. As stated above, if you require your purchase to arrive in a short time frame please make sure you have done all that you could to make sure we know this information prior to ordering as it is not always possible to do this and depends on many factors such as but not limited to; government holidays, Country holidays, local holidays and even pandemics.
Return & Cancelation Of Order Policy
Our sizing of barefoot sandals is done using standard North American sizing and for hygienic reasons, refunds/returns will not be accepted on any item. If you require a different size as the size you purchased is too small or too big, we are more than happy to do an adjustment on your current pair with shipping paid by you the customer to send it back to us and then to re-send it back to you. To avoid extra cost on your part, we do highly recommend you contacting us prior to ordering if you are unsure if the size we have will fit you. If you are purchasing the items as a gift, please find out prior to ordering what size is needed.
Chain barefoot sandals do fit differently than elastic and are not as forgiving with the bending of the foot as elastic is and we do ask that once you receive them, try them on bend your foot in all directions while standing up and take a couple steps forward before walking out your door with them on. Adjust them if needed because if they are too tight, breakage may occur.
Lace barefoot sandals are not to come into contact with water of any kind as they may get stained and dirty.
All product is well packaged when shipped, so please contact us within 2 days of receipt if they arrive damaged. At that point we will advise how to send the product back for replacement. The replacement will only be shipped out once the original product has arrived back to us with all broken pieces and the original packaging.
For any item, return shipping will be paid by the customer. If a refund is necessary, you will only be refunded the amount of the actual product minus the shipping amount we had to pay to send the item to you. That amount will always be included on your invoice we send you along with your item.
If you do not receive your item in the estimated specified time period for the shipping method you chose, we ask that you do wait an additional 3-5 business days before contacting us for a potential refund - unless it was a guaranteed time frame. If a guaranteed time frame, please contact us right away. If estimated time frame, majority of our customers do receive items on time, however this is not always the case and a few additional waiting days may be necessary. If you are requesting a refund because of this issue, a refund will only be given if the shipping method chosen stated it was guaranteed. For the foreseeable future if you require guaranteed dates (within 7-14 days of ordering) please contact us prior to ordering. We will work with you to provide you the best options available at that time even if we have to add a shipping method we do not currently have listed to avoid item(s) arriving later than intended. Please review all shipping policies prior to ordering.
During a pandemic - Non received items will only be given a refund if the following conditions have been met. Standard non tracked mail: North American - 45 business days have passed since the ship date. International Overseas - 60 business days have passed since the ship date. Any tracked shipment please contact us as it all depends on the shipping method chosen as you will be required to wait 3-14 additional business days for North American and for International Overseas 7-21 additional business days. Guaranteed shipping time frames, please contact us the day after you should have received it because sometimes the postal systems just need a few extra hours to get your item delivered.
All return to sender orders must be in original unopened packaging. Once your items are received back a refund will be provided at a reduced rate. A 40% restocking fee will be applied to all return to sender refunds and the shipping costs will not be refunded. Return to sender can happen for a variety of reasons such as but not limited to the following: items no longer needed or wanted, incorrect address or even delivery refusal. If package is returned opened a refund will not take place for sanitary reasons.
Barefoot sandals are delicate, so please pay attention to the care instructions that were sent to you with your order as well as here on the website. Refunds/returns are not accepted if you break them, the colours fade or because of overuse.
If you ordered a custom requested product, these products are non-refundable once you place your order. If you wish to cancel your order, you must do so within 2 hours after ordering as Barefoot Designs By Crystal hand makes all products and tries to get orders done as they come in so they can be shipped out within 3-5 business days after receiving the order. Large orders consisting of 3 or more pairs may take 5-7 business days to complete before being shipped out. Custom order requests may take anywhere between 1-6 weeks to complete as it depends on what you are asking to have done and if supplies need to be ordered for what you want if they are not available on hand.