For the foreseeable future with the worldwide pandemic - expect shipping delays. We do not control how fast the postal system works. If you need an item within a short time frame - upgrade your shipping. With that said, many postal systems worldwide have taken their guarantees off the table, meaning even they cannot guarantee you will receive your item faster.
2020 Christmas season - We highly recommend you place your order before Dec 7 so that you have a chance to get your items before Christmas. 2019 was proven to be a very difficult year with shipping and put a lot of strain on postal services worldwide and was marked as one of the busiest on record. With this pandemic, it has been stated that it will be even busier.
Currently we ship using a variety of shipping companies such as SwiftPost who works with USPS, Canada Post and Purolator Express. We ship worldwide BUT there are some countries that we cannot ship our items to due to their customs and what is considered allowable items. Our items are considered jewelry and as we continue to grow, more and more countries are added to the shipping list so please reach out to us if you don't see your country listed or if you just want to make sure we can ship to you before you place your order.
If you would like a tracking number, please choose that option and not the standard. Tracking numbers provides you the comfort and assurance that you will always know where your product is and when you can expect to receive it. When it comes to international purchases, your package must pass through customs and mailing time frame all depends on them and how long they take to release your item. Shipping rates are subject to change at any time.
Orders are completed in the order they come in from all channels. While we try our best to get orders shipped out within 3-5 business days from the date they are ordered, this isn't always the case. When you order more than 1-2 pairs, depending on the design, it may take more than 3 business days to complete your order as your items are handmade just for you.
Return & Cancelation Of Order Policy
Our sizing of barefoot sandals is done using standard North American sizing and for hygienic reasons, refunds/returns will not be accepted on any item. If you require a different size as the size you purchased is too small or too big, we are more than happy to do an adjustment on your current pair with shipping paid by you the customer to send it back to us and then to re-send it back to you. To avoid extra cost on your part, we do highly recommend you contacting us prior to ordering if you are unsure if the size we have will fit you. If you are purchasing the items as a gift, please find out prior to ordering what size is needed.
Chain barefoot sandals do fit differently than elastic and are not as forgiving with the bending of the foot as elastic is and we do ask that once you receive them, try them on bend your foot in all directions while standing up and take a couple steps forward before walking out your door with them on. Adjust them if needed because if they are too tight, breakage may occur.
Lace barefoot sandals are not to come into contact with water of any kind as they may get stained and dirty.
All product is well packaged when shipped, so please contact us within 2 days of receipt if they arrive damaged. At that point we will advise how to send the product back for replacement. The replacement will only be shipped out once the original product has arrived back to us with all broken pieces and the original packaging.
For any item, return shipping will be paid by the customer. If a refund is necessary, you will only be refunded the amount of the actual product minus the shipping amount we had to pay to send the item to you. That amount will always be included on your invoice we send you along with your item.
Barefoot sandals are delicate, so please pay attention to the care instructions that were sent to you with your order as well as here on the website. Refunds/returns are not accepted if you break them, the colours fade or because of overuse.
If you ordered a custom requested product, these products are non-refundable once you place your order. If you wish to cancel your order, you must do so within 2 hours after ordering as Barefoot Designs By Crystal hand makes all products and tries to get orders done as they come in so they can be shipped out within 3-5 business days after receiving the order. Large orders consisting of 3 or more pairs may take 5-7 business days to complete before being shipped out. Custom order requests may take anywhere between 1-6 weeks to complete as it depends on what you are asking to have done and if supplies need to be ordered for what you want if they are not available on hand.